Unified Support Inbox
See open tickets, assign work, polish a draft, and send — one place instead of hunting through labels and folders.
One Place to WorkAI-Assisted Support · Built for Growing Teams
Answer Customer Emails FasterWithout Hiring a Full Support Team.
Helpdesk turns support and student emails into one organized queue. AI agents reply from your help articles; your people step in when it needs a human touch.
Oneunified support inbox
Your KBgrounds every AI draft
8 Secondsfor AI agents to resolve confident tickets
THE PROBLEM
Your Inbox Is Your Front Desk — and It Never Stops.
Whether you sell online or teach online, the same story repeats: messages pile up, answers already exist in your docs, and you lose hours repeating yourself.
- Order updates, refunds, and “where is my package?” emails land in the same inbox as everything else.
- Students ask the same questions about login, deadlines, and course access every cohort.
- Nobody knows what was already answered — so customers wait and your reputation takes the hit.
- You cannot justify hiring support staff yet, but you still need professional, timely replies.
Today’s Inbox
47 open
Needs You100% Manual Resolution
What Fills the Customer Support Queue
OUR SOLUTION
Support That Scales With Your Audience.
Every feature is aimed at one goal: faster, consistent email replies with AI doing the repetitive work.
AI Agents for Your Business
Agents classify incoming mail and draft answers grounded in your help articles — shipping rules, refund policy, course access steps, and FAQs you already wrote.
Cuts Repeat WorkInvite Your Team
Add an assistant or co-instructor with the right access. Admins stay in control of settings and AI oversight.
Grow Without ChaosKnowledge Base With Your Docs
Point Helpdesk at the guides you trust. Suggested replies cite what you published — so answers stay on-brand and accurate.
Human Approval Before Send
AI proposes; you approve. Sensitive refunds, angry customers, and edge cases stay visible until a person decides.
You Own Every SendInstant Thread Summaries
Open a long email thread on a ticket and get a quick summary before you reply or hand off — agents and admins understand context in seconds, not scroll time.
Catch Up FastProfessional Reply Polish
Tighten draft replies for a clear, professional tone before send — from ticket detail or your personnel workflow, with you approving every message.
Tone Before SendSupport Channels
Meet Customers Where They Already Reach Out.
Start with the inbox you use today. Voice and WhatsApp are on the roadmap so your desk stays one place as you add channels.
Ready
Forward or connect your support address. Every message becomes a ticket in your queue — with AI agents drafting replies from your help articles.
Coming Soon
Voice AI Agents
Let customers call your line and talk to AI agents that pull answers from the same knowledge base — with warm handoff when a person should take over.
Coming Soon
Bring WhatsApp conversations into Helpdesk so AI agents can respond on-brand — while your team handles sensitive threads from the same desk.
Product Use Cases
One Desk for Every Kind of Customer Conversation.
Four teams, same pattern: volume is high, answers already exist in your docs, and customers expect a fast, consistent reply. Helpdesk routes every message through one AI-assisted queue.
Keep buyers happy while you run the business.
- Pre-sale questions, shipping delays, and refund requests all hit one Gmail account.
- You answer from memory because your policies live in Notion, PDFs, and old threads.
- A slow reply does not just annoy buyers — it costs you the sale and invites a one-star review.
- Helpdesk captures every support email as a ticket, and AI agents suggest replies from your store policies and FAQs.
- Only the exceptions queue for you or a VA — so you keep running the business.
Support your students without living in email.
- Each launch brings the same questions: login links, payment receipts, and module access.
- You teach — you do not want to become full-time help desk between cohorts.
- Important escalations get buried under “I cannot find the video” messages.
- Upload or import your course handbook and common answers.
- AI agents resolve repeatable student questions; you review and send when tone or judgment matters.
Keep agents aligned when every shift is peak season.
- Call and email volume spikes overwhelm the same small team — every minute of hold time shows up in your metrics.
- Scripts, troubleshooting steps, and policy updates live in PDFs, wikis, and side conversations — not where agents answer.
- Handoffs between channels and reps create inconsistent answers; customers repeat themselves and trust slips.
- Helpdesk unifies email alongside your queue, and AI agents draft replies grounded in your knowledge base and approved scripts.
- Agents review, personalize, and escalate — humans stay in the loop when judgment or empathy matters.
Scale product support without scaling headcount overnight.
- Trial signups and plan changes flood the inbox with the same setup, billing, and cancellation questions.
- Documentation lives in the app, help center, and Notion — agents hunt for the current answer while users wait.
- Churn-risk messages and angry billing threads need a person, but they get lost under routine how-to mail.
- Connect your help center and internal playbooks. AI agents classify requests and answer repeatable product questions from your KB.
- Escalations surface with full context so your team closes the loop on revenue-critical conversations.
Our Product
From Email to Answered — With You in Control.
The screens below are illustrative; they mirror how agents and owners work the queue in the product app.
Ticket Queue
See every open conversation at a glance.
Filter what needs you today, spot urgent orders or students stuck on login, and open the next message without switching tools.
- Status at a glance: open, waiting, resolved
- Search when launch week hits
- Same view your team uses every day
Helpdesk — Tickets
Search subject, requester, or ID…
SubjectStatusAssigneeUpdated
Password reset loop
#1042 · email
Invoice PDF missing
#1039 · email
How do I change plan?
#1031 · auto
Reply With AI Assist
Polish the reply before it goes out.
Summarize a long thread, tighten your draft, and send a professional answer — still in your voice, still your send button.
- Thread summary so you catch up in seconds
- Suggestion and polish for faster drafting
- Outbound email when you are ready to send
Ticket #1042 · Password reset loop
I keep getting “invalid token” when I reset — tried twice today.
Thanks for reaching out. I can see two reset attempts in the last hour…
Write a reply… · Send
Summarize ticket
Customer blocked on reset link expiry; two attempts; needs account verification steps.
Polish reply
Shortens draft, adds KB link to password policy, keeps human tone.
How Mail Becomes Progress
Email in → organized → answered when possible.
New messages create tickets immediately. AI agents try the help article match first; anything unsure waits for you.
- Replies stay tied to the same customer thread
- Common questions handled from your knowledge base
- Escalations stay on the list — never silently dropped
System flow · inbound email
1
Email Service Webhook
Inbound email arrives via webhook — message ingested as ticket + first message.
2
Ticket Created or Appended
Match on reply headers; new conversations get a queue row instantly.
3
Background Workers
Classify label + priority; auto-resolve when your knowledge base covers the question.
4
AI Agent or Closed Loop
Resolved tickets leave the queue; the rest land on the triage desk for a human.
Oversight for Owners
Run support without guessing what AI tried.
Review personnel access, see what automation attempted, and keep your knowledge base current as policies change.
- Clear roles for owner vs support helper
- Visibility into AI activity
- Refresh help articles as your offer evolves
Helpdesk — Personnel
UserRoleStatus
Admin User
admin@helpdesk.local
Support Agent
agent@helpdesk.local
Traces · last 24h
classify · summarize · polish
Results That Customers Feel — Not Just Metrics on a Chart
Helpdesk is built for teams who care about reply time and consistency — whether you ship products or run a cohort.
8 Seconds
to first reply
Fewer
repeat “same question” emails
You
approve what gets sent
Email your customers already use
Your Articles ground the AI
Your Team finishes the hard cases